Backbone sits on top of the email, CRM, bank, ERP and folders you already use. An engineer implements it inside your operation, with your team, in weeks. The routine shows up done every morning, with a receipt and an undo button. What matters is decided by you.
Two minutes every morning, where you already work: email, Slack or Telegram. No new screen.
Reconciles, replies, chases, updates. Overnight on its own initiative; by day on request. Everything reversible or awaiting your confirmation.
Microsoft 365
Gmail
Google Drive
Slack
GitHubCRM · ERP · Bank · Folders · Telegram
Lines you hear in companies this size. On the right, what changes once Backbone operates it.
Invoices and the bank do not match until month end.
Reconciliation every night. In the morning you only see the differences, with the explanation next to each.
Customers have been waiting two days for a reply.
Emails triaged and answered with your templates. The delicate ones are left for a person, already prepared.
Deadlines and claims slip through.
Files watched. Nothing expires without you knowing the day before, with the action proposed.
The CRM is full of duplicates and stale data.
Continuous cleanup, with a copy of everything touched and instant undo.
What matters lives in two people’s heads.
What you teach once, the company keeps. A new hire starts with it at their side.
We already use AI, but it only answers. It does not do.
Backbone acts between your tools and leaves a receipt for every action. Asking was the beginning.
New software falls into disuse because it asks people to move somewhere else. Backbone does not ask that: it works where you already work and is measured by work done, not by logins.
Nobody has to open a new screen. The work arrives done where you already look: your email, your chat, your folders. The panel is for whoever is in charge, and it fits in two minutes.
It does not wait to be asked. It holds your processes, your templates and your judgement, and acts on them overnight. It answers, but above all it does.
Whoever implements it stays to operate it. When models, tools or the law change, the operation is updated as part of the service, not as a new project.
It is a system over your systems: a layer that reads them, connects them and acts between them with permission, while they remain the source of truth.
We do not sell licences and leave you with a manual. The implementation is done by the person who built the system, in your offices or in your Teams, with your real data. No step obliges you to the next.
I sit with the people who do the work. A map of where time, context and money are lost; what is reversible and what is not; a read-only, mirror-mode demo with your data. Fixed price and a written plan.
One process end to end, built with your team on your tools: reconciliation and invoicing, the inbox, claims or customer lifecycle. Receipts, undo and approvals from day one. Training in the real flow, not in a course.
Monthly and without lock-in. A reference engineer, a monthly review of what works and what fails, new processes when you ask for them. When models, tools or the law change, it is updated as part of the service.
Applied-AI engineer and founder of The Backbone Tech, in Madrid. From 2021 to 2024, fraud detection and credit scoring at a consumer-finance fintech, from Data Scientist to Head of Data; in 2024, at Accenture, governance, risk and compliance delivery and GenAI and NLP enablement. Since then, a system with durable execution and per-company isolation enforced in the database, and AI workflows for finance companies and online platforms.
I implement Backbone myself, in your company, with your tools. No intermediaries and no endless project: two weeks to understand, a few more to operate.
“We did not restrict the AI to make it safe. We made the system safe so we would never have to.”
Cases described by sector and function, without client names.
Backbone is the system and the service. The thesis is not connecting tools: it is that your company stops losing context between email, folders, chat and two people’s heads, and turns it into work done. This is what you get every month.
We do not start with technology. We start where time, context and money are lost between email, folders, chat and two people’s memory. With your processes and your numbers, not a questionnaire.
Most companies use a fraction of what they pay for. We configure what you already have under contract in depth, including your AI tools (Copilot, ChatGPT, Gemini), and point out what is surplus before anyone sells you something new.
The work that today moves from one screen to another by hand moves on its own: email, CRM, bank, ERP, folders, Slack or Telegram. Nothing migrates. Your tools remain the source of truth.
Customers without duplicates, files up to date, and what one person knows turned into company memory: reviewable, correctable, with a date and a source on every fact.
Per-company isolation in the database, a receipt for every action, and the documentation the EU AI Act and GDPR ask for, prepared as part of the service. The essentials, without overload.
Your team learns to ask well, to review in two minutes and to use its AI tools with judgement. No generic courses and no jargon: the technical side is explained from scratch when needed, assuming nothing.
Every month we review what works, what fails and which process is next. When a better model ships, you get it without a new project. Backbone is built not to expire with the next release.
Everything configured in your tools stays with you. The folders, the memory and the judgement are yours; the AI is replaceable. If one day you remove it, everything keeps working. That is why you can start small.
The two-minute briefing, with undo next to everything reversible and one confirmation for anything final. Below, pick a time of day to see what happens at each moment.
Try pressing Undo or Approve. This is every morning.
What it did overnight, on what, and with what result. Undo next to everything reversible. Two things await your confirmation because they are final: sending a proposal and paying a supplier.
Almost every AI tool asks you to trust it. Backbone is built so you do not have to: safety does not depend on the AI behaving, it depends on how the system beneath it is made.
Everything reversible has its button. Before touching anything, the previous copy is saved.
Sending, paying, deleting outside: a single confirmation, with the context in front of you.
Every action is noted: who, what, when and on what. It serves the auditor, and it lets you sleep.
The large companies surveyed by IBM record on average 54 AI-agent incidents a year that need human correction, and 25 % fewer when control sits in the system rather than in manual oversight. IBM, June 2026
The AI works freely on top of a floor designed so that no text can change it: the database, identity, bounded paths to the outside world and a record of every action. A more capable model changes everything about the value and nothing about the safety.
Every promise on this site is tied to a mechanism that can be shown. What cannot be shown is not promised.
That it never gets it wrong.
It will, sometimes. That is why everything is reversible or waits for your confirmation, and stays on record.
That it does everything on day one.
It starts with one process and earns the next with evidence. Anything final waits for your OK until you decide to let go.
That it replaces your team.
It multiplies what the team you already have produces, and keeps what it knows.
A price without seeing your operation.
The diagnosis has a fixed price. Operation is quoted with your processes in front of us, and the diagnosis is deducted.
That it acts where it has no permission.
Every source has an owner, a permission and a limit. No permission, no action; no action, no surprise.
That it is magic.
Every routine produces a receipt and an update you can read. If it cannot be read, it is not done.
These are the concrete conditions we work with. If your company matches three of them, it deserves a conversation.
30 to 300 people. Enough work between tools for it to hurt; too few hands to do it well by hand.
Not needed. I implement it with your tools, and your team learns in the real workflow, not in a course.
The ones you already pay for. Nothing migrates: Backbone reads and acts through them, and they remain the source of truth.
In the European Union, in a database isolated per company. GDPR and the EU AI Act considered from the design; the documentation is prepared as part of the service.
A two-week diagnosis at a fixed price. First process operated in four to six weeks. Monthly operation with no lock-in.
Leave whenever you want and everything of yours keeps working. Coming in breaks nothing; leaving breaks nothing.
An executive or founder with their inbox, files and projects operated from Telegram or Slack. The small version is the same one with fewer settings.
Hundreds of files with deadlines, documents and communications lost between email and spreadsheets.
Deadline watching, communications drafted with your templates, file updates, escalation of the delicate cases to a person.
The files expiring this week, with the action prepared and one confirmation per send.
Orders, incidents and returns spread across the shop, the CRM, email and the carrier.
Incident triage and replies, reconciliation of payments and refunds, duplicate-customer cleanup, customer notices.
The incidents resolved, the ones waiting for a person, and the refunds that need your OK.
Every client is an inbox, a folder and a deadline; the know-how lives in two partners’ heads.
Document collection, client reminders, package preparation for each deadline, memory of how each thing is done.
Which clients sent what was missing, which packages are ready to review and what gets requested today.
Delivery notes, supplier invoices and orders crossing between the ERP, the bank and email, and nobody reconciles until month end.
Daily reconciliation of invoices against delivery notes and the bank, order follow-up, detection of price and quantity differences.
Only the differences, explained, and the invoices ready to pay with one confirmation.
Since 2 August 2026, people must be told when they interact with an AI and generated content must be marked; we build both into every process we operate. The high-risk obligations (automatic logging, traceability, attributed human oversight) arrive on 2 December 2027 for the uses the law classifies that way; the receipt for every action is designed to produce that evidence.
In the European Union, in a database isolated per company. We do not use your data to train models. Memory, configuration and what it has learned are yours and leave with you if you go.
Per-company isolation in the database, a receipt for every action, undo on anything reversible and a confirmation on anything final.
No. A chatbot answers. Backbone does: it reconciles, replies to email, updates the CRM, prepares payments and claims, and leaves a receipt for every action.
No. It keeps the repetitive work and leaves people what captures margin and relationships. The same people produce more, and know more, because what they teach is kept.
No. Your tools remain the truth. Backbone connects, reads, proposes and acts through them.
Today: email on Microsoft 365 and Gmail, Google Drive, Slack, GitHub and Telegram. The CRM, the ERP, accounting, the bank and shared folders connect through their APIs; if a tool has an API, it can be connected.
In the European Union, in a database isolated for your company. The AI model providers in use are agreed with you, and we do not use your data to train models.
Everything you had keeps working. Coming in breaks nothing; leaving breaks nothing. That is why you can say yes.
The diagnosis has a fixed price and is deducted if we continue. Operation is paid monthly per operated work, with no lock-in.
Yes. That is why everything it does is either reversible or waits for your confirmation, and stays noted in a record that only grows.
Two weeks. A real map of your operation, the three processes that pay back most and a demo with your data. If we stop there, you keep the plan.